All orders are shipped complete unless otherwise specified. If we are out of stock of an item you ordered, we will contact you to give you an estimated ship date for all back ordered items. All products are shipped via UPS ground service unless otherwise specified at the time of order placement. Next-day and Second-day shipping services are also available at higher rates than standard ground shipping. All orders placed after 1 PM ET., will be shipped the next business day unless otherwise specified at the time of order placement. Same day shipping is available upon request for orders placed before 1 PM ET, however, "same day shipping" availability is subject to confirmation at the time of the order. All urgent orders made by fax or email requiring "same day shipping" must be confirmed by telephone, as to the availability of the item(s). FBS will not be held liable for damage caused by "delayed" delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s). Damages for "delayed delivery" or "out of schedule" delivered product(s) will be limited to the remedies and/or warranties offered by the carrier (UPS). Upon request, we can ship and bill your shipment using UPS "bill the receiver" service provided you supply us with a valid UPS account number and its associated zip code. At time of shipment we will email you a shipment confirmation and tracking number. Orders are shipped Monday through Friday. U.S. Orders are shipped from our main warehouse located in Concord, CA. International orders may be shipped from U.S.A. or another FBS international warehouse when it is convenient depending on the country the order is shipped to, quantity and shipping charges. Shipping Discrepancies It is your responsibility to confirm that you received all of the items as indicated on your invoice. Failure to report shipping discrepancies within three business days prevents us from accurately problem-solving the issue, and variances reported after three business days will not be credited regardless of circumstances. Any damage or losses incurred during shipment should be reported to FBS. All claims for product damage must be made within 1 day of receipt of shipment by fax, telephone, or email. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage within 1 day of receipt of the merchandise. We accept most major credit cards. We also accept payment by bank wire transfer, personal checks (*) and money orders. Proof of payment should be received before shipping goods. We do not charge Transaction Costs, Handling Fees or TAX on shipping charges. Promotional campaigns usually waive - through its duration - the processing fees on orders over $3000 among other benefits. Please ask to our Sales Representatives. California Resellers should provide a complete California Resale Certificate. We do not collect sales TAX from any state other than California (*) Restrictions apply. At Floor Box Systems we are committed to your total satisfaction. If, for any reason, our products fail to give you total satisfaction, we will be happy to accommodate your request for an exchange or return - provided your request is made within 30 days from the date we have shipped the products to you- subject to the terms and conditions identified below. To request and exchange or to return a product, please email us with the following information. 1) Your original order/invoice number of the products. 2) Part numbers and descriptions for the products you would like to exchange or return. 3) Reason why you are requesting the exchange or return. We will respond to your request within two business days with a Return Authorization Number (RAN). Please be sure to return the products in the original packaging, or over packed in a separate box if necessary. The shipping address for all exchanges and returns will be provided with the Return Authorization Number (RAN). All items must be returned in a "like new" condition. "Like New " condition is solely determined by FBS. Returned product must be clean, undamaged, and complete with all accessories, documents and packaging. The items must be in a re- salable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it, upon return to us, a copy of the original invoice or packing slip, and the appropriate RAN. Products that are received by us that do not meet these conditions will not be processed as returns. Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as FBS will not issue credit for product damaged on route back to us due to poor shipping practices. We do not issue call tags for product returns. Upon receipt and inspection, an exchange or refund will be provided, minus the original outbound shipping expenses (except of defective product) . A (5%) processing fee applies for all refunds. Processing fees are waived at the time of the purchase, however, these charges are applied in case of returning the goods; this is a pass through charge paid to service providers and there are no exceptions. (except of defective product) All returns except those of defective product are subject to a 10% restocking fee. We do waive the restocking fee and processing fee for customers that buy additional items, totaling more than the returned item. The new purchase must be made after the purchase of the returning product and before the returning product arrives at FBS. Please also note that custom and/or "special order" items are non-refundable, and cannot be returned for exchange. Products may not be returned past this 30 day period. If you wish to cancel, or change all or part of an order, please call 1-800.216.8307, immediately to speak to a customer service agent. Once the order has left our warehouse, cancellations, will be processed as Returns. Special order Items: Can be cancelled within 24 hours from the date of the order. After that period of time, usually production has begun and the order cannot be cancelled - No exceptions. FBS Floor Box Systems, to the original purchaser or owner only, that any product manufactured and/or sold by FBS free from defects in material and workmanship under normal use and service, for a period of three years from the date of delivery, and agree to remedy such defect at no charge provided the defective product is returned transportation pre- paid, to us. At our sole discretion, we will either repair, or replace the product, or refund the original purchase price. This warranty does not extend to products, which have been subjected to neglect, accident, or improper use; This limited warranty applies only to products, which have been installed properly in accordance with installation instructions supplied by FBS Floor Box Systems and any applicable codes and standards. Certain products of FBS may have a specific limited warranty or limitation of liability which is included with such products and which differs from that set forth in this Statement. The terms of any such specific limited warranty or limitation of liability will supersede that set forth in this Statement. FBS Floor Box Systems provides free pre- sales and post-sales service support. If you have any questions or need help, please visit the Tech Support page; most of the frequently asked question are answered there. You can also contact our Customer Support Dept. 1-800-216-8307 Ext.2 or by email at info@floorboxsystems.com |
8 AM - 5 PM ET.
Terms
Shipping policy
Payment Policy
Return and exchange Policy
Cancellations
Warranty Policy
Support Policy
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